There is a saying: It takes a village to raise a child; and by the same token, it takes a lot of talented people to keep an airline running efficiently. Airline attendants are indispensable with meeting the needs of an airline’s passengers – presenting a short training on airline emergency protocol, providing pillows and blankets, serving food and drinks, reassuring doubtful fliers, keeping an eye on systems within the cabin to make sure they are operating as they should, etc. The primary responsibility of flight attendants is to keep passengers safe as well as ensure everyone follows airline regulations; but let’s go into a bit more detail about why you should be grateful these polished professionals will be on your next plane headed for business or pleasure.
Professionally Dealing with Any Event
Flight attendants are trained to skillfully react to a variety of states of emergency which could include build-up of smoke, fire on board, the handling of dangerous goods, a bomb threat, and medical incidents. If there were a fire on board, flight attendants know exactly what to do. If your family member collapsed and stopped breathing, flight attendants are well-versed in CPR procedures. There have, even, been situations where flight attendants have delivered babies! Being fully prepared for de-escalation is crucial in order to be 100% ready for any situation.
As mentioned, the primary function of flight attendants is to ensure the safety of passengers and crew in emergency and non-emergency situations. Attendants’ guards are never let down, knowing that the safety aspect of their training might have to kick in, at any time. Flight attendants wear many hats that fulfill many roles that range from doctor, psychologist, firefighter, bartender, body language analyzer, and baby deliverer.
Flight attendants will make sure passengers who act in a questionable or concerning fashion are not allowed to fly – yes, they have that level of authority. For example, did you know if your language is considered too loud or too offensive, as determined by a flight attendant, that flight attendant can request the person responsible, exit the plane. If one flight attendant suggests someone get booted off the plane, you can be assured that all other crew members will stand, in solidarity. Passengers who choose to behave inappropriately can be escorted off the plane to the terminal, by security. Flight attendants know you paid a good amount of money for your ticket, and they will make sure your flight is as enjoyable and as uninterrupted, as possible.
Flight attendants present themselves as ambassadors between the airline and its customers, where diplomacy must come, naturally – a valued liaison between the airlines and every customer who boards their planes. Flight attendants could be considered ‘unsung heroes’, and they represent a vital role for any airline; and these valued employees deserve the utmost respect. Maintaining a smile and a positive attitude affects passengers in an uplifting way. If you consider flight attendants who are part of a 10-hour flight with little or no sleep who continue to graciously serve and accommodate those on board – both emotionally and physically – you realize these dedicated professionals are absolutely extraordinary!