30 Day Free Trial
If you are not completely satisfied with the performance of your new AIRTUG® within 30 days of your purchase date, a full product refund will be issued. We pride ourselves in producing the #1 rated tugs in the industry and look forward to the opportunity to earn your business.
We will have the Airtug picked up and returned once it is determined that the Airtug is not a good fit. You will only be responsible for the freight cost one way. Once received and inspected for damage beyond normal wear and tear of testing, we will immediately refund the original purchase price.
*IMPORTANT: The tug needs to be returned in the same condition as it was received, less normal wear and tear of testing. If the tug is not received in the same like-new condition, additional charges will apply for either the cost to repair the damages, or at the minimum, a 10% restocking fee to cover parts that can’t be reused.
PLEASE NOTE: All shipments outside of the contiguous U.S. are warranted the same except all freight (both original and return freight) and duties, taxes and customs clearance fees, etc. will not be reimbursed.
Engine & Parts Warranty
Airtug® warrants all tugs for one year.
Engines are warranted by the engine manufacturer for one year.
If a customer orders an Airtug 6S or 6H, it can be returned and upgraded to an Airtug EL3S, EL3H, 10S or 10H and the original price will be applied towards the upgraded Airtug. However, the tug will need to be returned in the same condition as it was received, less normal wear and tear of testing. If not received in the same condition, additional charges will be applied for damages. The customer will continue to be responsible for the return freight.