30 Day Free Trial
We will issue a full product refund if you are not completely satisfied with the performance of your new AIRTUG within 30 days of your purchase date. We pride ourselves in producing the #1 rated tugs in the industry and look forward to the opportunity to earn your business.
We will have the Airtug picked up and returned. You will only be responsible for the return freight cost. Once received and inspected, we will immediately refund the original purchase price and original freight cost.
IMPORTANT: The tug needs to be returned in the same condition as it was received, less normal wear and tear of testing.
IMPORTANT: All shipments outside of the U.S. are warranted the same except all freight and custom fees are charged additionally.
Engine & Parts Warranty – air tug power tows
Airtug® warrants all tugs for 1 year.
Engines are warranted by the engine manufacturer for one year.
While we will continue to offer a 30 day trial period on any Dragger or Airtug purchased, any orders returned after the 30 days will be charged a restocking fee of 10%, unless the order is upgraded or exchanged.
After 30 days, If a customer purchases a Dragger and it is not working out for whatever reason, they can return it and the price will be applied toward’s the purchase of an Airtug. If a customer orders an Airutg 6S or 6H, it can be returned and upgraded to an Airtug EL3S, EL3H, 10S or 10H and the original price will be applied towards the upgraded Airtug. However, the tugs (Both Airtug and Dragger) will need to be returned in the same condition as it was received, less normal wear and tear of testing. If not received in the same condition, additional charges will be applied for damages in addition to the restocking fee. For both the Airtug and the Dragger, the customer will continue to be responsible for the return freight.