Terms and Conditions

General

IMPORTANT: Airtug, LLC is not responsible for aircraft damage sustained when proper clearance is not maintained between the tug and the aircraft. To assure clearance, aircraft components must receive extra vigilance to avoid damage.

30 Day Free Trial

We will issue a full product refund if you are not completely satisfied with the performance of your new AIRTUG within 30 days of your purchase date. We pride ourselves in producing the #1 rated aircraft tugs in the industry and look forward to the opportunity to earn your business.

We will have the Airtug picked up and returned once it is determined that the Airtug is not a good fit. You will only be responsible for the freight cost one way. Once received and inspected for damage beyond normal wear and tear of testing, we will immediately refund the original purchase price.  If the tug is not received in the same like-new condition, additional charges will be applied for damages.

*IMPORTANT: The tug needs to be returned in the same condition as it was received, less normal wear and tear of testing.

PLEASE NOTE: All shipments outside of the contiguous U.S. are warranted the same except all freight (both original and return freight) and duties, taxes and customs clearance fees, etc. will not be reimbursed.

Engine & Parts Warranty

Airtug® warrants all tugs for 1 year.

Engines are warranted by the engine manufacturer for one year.

Product Delivery

We deliver products to any destination in the world.

Damaged Shipments

AIRTUG® is not responsible for damaged or lost merchandise after it has been signed for by the customer. Please inspect all merchandise prior to accepting shipment and call us with questions or concerns.

Privacy

AIRTUG® is committed to protecting online user privacy. In order to ensure your privacy, information AIRTUG® collects through the airtug.com web site at www.airtug.com (“Site’) is used only in the manner and for the purposes described in this airtug.com Privacy Policy (“Privacy Policy.”)

User Consent to Privacy Policy

Any person accessing, browsing, or otherwise using the Site, either manually or via an automated device or program, shall be considered a “User.” All Users are bound by the terms of this Privacy Policy. Users consent to the collection, use, and disclosure of personally identifiable User information (“Information”) pursuant to the terms of this Privacy Policy.

Information Collected from Users

AIRTUG® collects the email address of Users that email a question or comment to AIRTUG® or submit a customer review. AIRTUG® collects the billing and shipping addresses, including relevant e-mail, phone and credit card numbers and expiration dates of Users who purchase a product from AIRTUG® through the Site. This includes Users who register to become AIRTUG® members. Through the use of “cookies” (For more information regarding Cookies, see below), AIRTUG® may collect and store anonymous information relating to Users’ browsing patterns, including, for instance, the User’s browser version, site referral information, IP address, operating system, and other technical Site use information.

Cookies

The Site uses a feature of Internet Web browsers called a Cookie, which is a file that a User’s Web browser places on a User’s computer’s hard drive, to assign an identification code to the computer and to collect anonymous browsing information. On this Site, cookies are used in conjunction with session variables to track a User’s shopping cart and expire as soon as an order is completed or if a shopping cart sits idle for a lengthy period without being checked-out. AIRTUG® does not use Cookies to retrieve Information about Users from a User’s computer unless the User knowingly and willingly provided such Information. For instance, Air Tug’s cookies do not collect any Information and the cookies do not collect, store or contain any credit card information. You may set your Internet Web browser to notify you when you receive a cookie or to prevent cookies from being sent. If you prevent a cookie from being sent, you may limit the functionality AIRTUG® can provide you when you visit the Site, especially when purchasing an item on the Site.

Use of Information

AIRTUG® uses the Information collected from its Users to: Respond to Users’ questions or comments; Administer a User’s contest entry or entry in other promotional feature; Fulfill a User’s purchase request and notify Users of their order status; Provide Users with important functionality changes to the Site, new AIRTUG.com services and special offers from AIRTUG® and reputable third parties that we think you will find valuable; and to mail an AIRTUG® or third party catalog to you.

Updating or Deleting User Information

AIRTUG® offers Users who have provided Information to AIRTUG® an opportunity to review the Information provided to update or correct any errors. Users also can delete any Information provided to AIRTUG® or make choices about whether to receive special offers from AIRTUG® or any of our affiliates. To update or delete Information previously provided or to have your name removed from any mailing lists or other promotional distribution lists, go to http://www.AIRTUG.com, sign into your account, and edit your profile. You can also email us at info@airtug.com and we will take care of your request for you.

Disclosure of Information to Third Parties

AIRTUG® may disclose information about our Users to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of AIRTUG® or others. AIRTUG® may disclose Information to a third party in the event that another company acquires AIRTUG® or part of its assets. From time to time, we may share your Information with other companies in order to provide you with a special offer or promotion that we think you will find valuable. Unless you specifically tell us that you do not want to receive these special offers, we may share your Information.

Option to Limit Sharing with Third Parties

AIRTUG® understands that Users do not want spam or junk mail from wicker furniture companies or Viagra marketers. We only share your Information with reputable companies who provide products or services that we believe interest our customers. All Users always can choose whether or not their Information is shared with other companies, and all Users can change their minds at any time. In order to make a choice, do the following: If you have an account with AIRTUG®, simply sign into your account at the Site and edit your profile. If you do not have an account with AIRTUG® and do not want your Information shared with any third parties, send an e-mail to info@airtug.com or call AIRTUG® at 800-972-5563.

Linked Internet Web Sites

The Site may provide hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or may take you to a third party website not controlled by AIRTUG®. These hyperlinked third party websites may collect and disclose Information different than this Site. AIRTUG® is not responsible for the collection, use, or disclosure of information collected through these web sites, and AIRTUG® expressly disclaims any and all liability related to such collection, use, or disclosure.

Children

The Airtug.com Site is not directed towards children less than 13 years of age and AIRTUG® does not knowingly collect any information from children less than 13 years of age through the Site.

Security

This Site has security measures to protect against the loss, misuse, and alteration of the Information under our control, including credit card information that is submitted to AIRTUG®. When Users place orders or access their account information, the Site uses secure server software (SSL), which encrypts all information Users’ input before it is sent to us. In addition, we do not store User’s credit card numbers in their online accounts so if someone obtains your account log in information, they will not be able to view a User’s credit card number. Thus, we have taken steps to protect the Information we collect from you from unauthorized access. Unfortunately, no system is perfect; therefore, AIRTUG® makes no representations or warranties with regard to the sufficiency of these security measures. AIRTUG® shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy Policy because of a security breach or technical malfunction.

Sale or Acquisition

In the event that another company acquires AIRTUG® or all or part of its assets, we reserve the right to include Information among the assets transferred to the acquiring company.

Applicable Law/International Issues

Information that is submitted to this Site will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law. If you are a non-U.S. User, you acknowledge and agree that we may collect and use your Information, as discussed above, outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for Information that is available in other countries. By providing us with your Information, you acknowledge that your have read this Privacy Policy, understand it, agree to its terms and consent to the transfer of such Information outside your resident jurisdiction. If you do not consent to the terms of this Policy, please do not use this Site, but if you have already provided us with Information, please contact us at info@airtug.com and let us know how you would like us to handle such information.

Amendments to Privacy Policy

AIRTUG® reserves the right to amend this Privacy Policy periodically. Any amendments made to this Privacy Policy will be considered effective ten (10) days after the amendments are posted on the Site. You should check the Site periodically to review the most recent Privacy Policy.

Contact Information

If Users have any questions about our services or Privacy Policy, please contact:

Mailing Address: AIRTUG, LLC
c/o Customer Service
1350 Chester Industrial Parkway
Avon Ohio 44011

Email: info@airtug.com

Phone: 800-972-5563